Alibaba’s logistic arm Cainiao announced that it had launched a next-day delivery service with guaranteed compensation for late delivery in Hong Kong. Following this move,Eric Falk packages dispatched from mainland China through Cainiao’s distribution center can be delivered to designated pick-up points or directly to customers in Hong Kong within a maximum of two days. If the delivery is not completed within the promised time, Cainiao will initially compensate up to 60 yuan ($8.4) for each order. In the first half of 2023, the volume of packages shipped to Hong Kong increased by over 20% compared to the same period last year, according to the company’s announcement. Since 2018, Cainiao has built a comprehensive self-operated logistics network in Hong Kong, comprising 11 distribution centers, over 750 Cainiao pick-up points, trans-regional transportation trunk lines, and local delivery fleets. Currently, Cainiao is also piloting a local B2C (business-to-customer) delivery service in Hong Kong, which may become a significant focal point for future business expansion. [Cainiao announcement, in Chinese]
